Maintenance & After Sales Support

Depending on operational demands and contractual arrangements, TELEFUNKEN can provide suitable maintenance and after sales support even for 24/7 conditions. It will include immediate assistance for the most common technical problems that might arise.

TELEFUNKEN has implemented a 4-level maintenance concept for TRainCom® to meet individual customer maintenance demands. Within this frame, the customer is able to define the suitable provisions according to its operational concept to safely maintain the radio system.
TELEFUNKEN develops and manufactures all core radio components itself. Therefore there is no dependency on the availability of specific hardware components from public markets that might come and go due to purely commercial or “fashion” reasons.

Moreover TELEFUNKEN is able to adapt its radio components also with respect to obsolete devices that are very likely over a long system life and to guarantee long- term spare part support based on Form-Fit-Function principles and at reasonable prices. This provision fits well with the demands of railway and urban transportation markets for continued system support of more than 10 years.
    Some aspects of the
    maintenance concepts are:

              • Radio maintenance work bench
              • Software update service
              • Trouble shooting assistance
              • Telephone hot line support
              • Remote maintenance access
              • Remote online diagnostics
              • Spare part consignment and management
              • On-site expert service
              • Maintenance training
              • Installation training
              • Maintenance management guidance
              • Guaranteed reaction times
              • Advanced repair service